Chromebook troubleshooting tips

 

Make sure to keep your chromebook battery charged all the time. The best thing you can do for your lithium-ion battery is to avoid letting it discharge below 20%. Ones you hit 20% it's good idea to recharge your chromebook battery.

 

 

If you are having a problem connecting to LAUSD WI-FI on your chromebook. Check if WI-Fi is ON and check the clock on your chromebook. If chromebook time is not correct, it will not connect to LAUSD Wi-Fi. To update the clock on the chromebook it needs to connect to the time server and sync clocks. It can be done in these easy steps

 

Step 1: Connect chromebook to a personal hotspot via WI-FI or hardware using ethernet adaptor and network drop. After you’ve made an internet connection, give it about 10–30 seconds for the clock to sync and check if the date and time on chromebook is correct.

 

Step 2: Disconnect chromebook from a personal hotspot or unplug ethernet adaptor and restart the chromebook.

 

Step 3: After restart, wait for 10–30 seconds for chromebook to connect to the LAUSD Wi-Fi.

 

Step 4: If chromebook still failed to connect to the LAUSD Wi-Fi, restart it and repeat Step 3.

 

Keyboard language layout

 

If you are having problem typing correct letters on your keyboard, please check your keyboard layout in the corner next to the clock. It should be set to US English (US).

 

Frozen Chromebook

 

If your chromebook is frozen and non-responsive, you can restart it by holding REFRESH key and poressing POWER key on the keyboard.

 

(the REFRESH key is in the top row, 4th one in from the left and looks like an arrow moving in a circle)

 

Black screen issue

If your chromebook has a black screen and no power light is on when it is plugged in with a power cable. Try to force restart chromebook by holding REFRESH key and poressing POWER key on the keyboard while it's plugged in with power adaptor. If that doesn't work, please take chromebook to the Tech Office.